Frequently asked questions

WHAT HAPPENED IF THE SHIP IS LATE?


We always accommodate our tour departure and return times to the ship’s.




HOW FAR IN ADVANCE MUST I BOOK?


Reservations can be made up from 1 day to a year in advance




DOES MY RESERVATION INCLUDE ANY TRAVEL INSURANCE?


Yes, we carry 2 $ million liability insurance




WHAT’S YOUR CANCELLATION POLICY?


Customers will receive a full refund or credit with 3 days notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. (No-shows will be charged the full price.)




HOW DO I FIND MY GUIDE?


On your confirmation we will include exact information regarding who to look for, details of the sign the guide will be holding, and/or the specific location of where to meet your guide.




WHAT DOES "LOCAL TIME" VS. "SHIP TIME" MEAN?


As you travel, you will very often cross time zones. All Go with Gus tour departure times are listed in "Local Time". This means the trip begins according to the time zone of the port you are visiting. Some cruise lines change their clocks on board ship to reflect the local time, others do not.




WHO ARE OUR GUIDES?


Our team is composed with local guides chosen by experience, knowledge and professionalism. They are highly qualified and committed to make your trip an unforgettable experience.




WHAT LANGUAGES ARE AVAILABLE FOR THE TOURS?


Go with Gus offers tours in Spanish and English.




WHAT SHOULD I BRING?


Suntan Lotion, Mosquito repellent, Rain ponchos, Camera, Sunglasses and hat.

Binoculars for bird watching on Quirigua Tour and Kayak tours

For the School Children:

During school time – Notebooks, pens, pencils, rulers, dictionaries, color paper, Spanish books…

Teacher Materials

During Holidays: Christmas – New Year

For girls: Hair Scrounges, brushes, combs, underwear, rain ponchos, toothbrushes and toothpaste

For boys: tee shirts, underwear, combs, rain ponchos, toothbrushes/toothpaste…




WHERE CAN I WRITE A REVIEW OF MY TRIP?


We love to hear about your experiences and other travelers to. You can write your review directly on our website or on TripAdvisor (link to TripAdvisor)





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COMPANY

LEGAL

CUSTOMER CARE

Toll Free: 833-408-8898