Question 1

WHAT HAPPENED IF THE SHIP IS LATE?

Accepted Answer

We always accommodate our tour departure and return times to the ship’s.

Question 2

HOW FAR IN ADVANCE MUST I BOOK?

Accepted Answer

Reservations can be made up from 1 day to a year in advance

Question 3

DOES MY RESERVATION INCLUDE ANY TRAVEL INSURANCE?

Accepted Answer

Yes, we carry 2 $ million liability insurance

Question 4

WHAT’S YOUR CANCELLATION POLICY?

Accepted Answer

Customers will receive a full refund or credit with 3 days notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. (No-shows will be charged the full price.)

Question 5

HOW DO I FIND MY GUIDE?

Accepted Answer

On your confirmation we will include exact information regarding who to look for, details of the sign the guide will be holding, and/or the specific location of where to meet your guide.

Question 6

WHAT DOES "LOCAL TIME" VS. "SHIP TIME" MEAN?"

Accepted Answer

As you travel, you will very often cross time zones. All Go with Gus tour departure times are listed in "Local Time". This means the trip begins according to the time zone of the port you are visiting. Some cruise lines change their clocks on board ship to reflect the local time, others do not.

Question 7

WHO ARE OUR GUIDES?

Accepted Answer

Our team is composed with local guides chosen by experience, knowledge and professionalism. They are highly qualified and committed to make your trip an unforgettable experience.

Question 8

WHAT LANGUAGES ARE AVAILABLE FOR THE TOURS?

Accepted Answer

Go with Gus offers tours in Spanish and English.

Question 9

WHAT SHOULD I BRING?

Accepted Answer

Suntan Lotion, Mosquito repellent, Rain ponchos, Camera, Sunglasses and hat. Binoculars for bird watching on Quirigua Tour and Kayak tours For the School Children: During school time – Notebooks, pens, pencils, rulers, dictionaries,  color paper, Spanish books… Teacher Materials During Holidays: Christmas – New Year For girls:  Hair Scrounges, brushes, combs, underwear, rain ponchos, toothbrushes and toothpaste For boys: tee shirts, underwear, combs, rain ponchos, toothbrushes/toothpaste…

Question 10

WHERE CAN I WRITE A REVIEW OF MY TRIP?

Accepted Answer

We love to hear about your experiences and other travelers to. You can write your review  directly on our website or on TripAdvisor  (link to TripAdvisor)